REFUND POLICY

All changes to reservations must be made BEFORE NOON BY EMAIL the day before your scheduled adventure. A $10/person service fee applies to cancellations. There are no fees for rescheduling. NO refunds or rescheduling will occur for those who notify Elora Rapids Inc. after the noon deadline or for no-shows.

HOW TO MAKES CHANGES TO YOUR RESERVATION

 

Email EloraRapids@gmail.com the following info:

 

1. The name the reservation was placed under

2. The change you want made to your reservation

3. The last 4 digits of the credit card that was used if cancelling any portion of your reservation

CLOSURES

Elora Rapids Inc. rarely closes tubing operations in advance. If you have a reservation be sure to monitor the weather and feel free to change your reservation within the deadlines of the Refund Policy listed above.

 

Elora Rapids Inc. will make a judgment call upon your arrival as we constantly monitor local weather forecasts and radar.

 

If storms end up cancelling all river activities for the entire day we we will do our best to issue full refunds in a timely manner to all participants scheduled to rent equipment for that day. Elora Rapids Inc. will email and/or call/text customers to let them know of the cancellation.

Elora Rapids Inc. reserves the right to cancel tubing activities for the 'Grand River Valley Tubing' float if a minimum number of participants have not signed up.