REFUND POLICY

Be sure to check to make sure you made your booking on the intended day and time by checking the details in your confirmation email. If you did not receive a confirmation email, check your spam folder or contact us at EloraRapids@gmail.com to make sure your reservation and payment went through.

All changes to reservations must be made BEFORE 7PM the day before your scheduled adventure. A $5/person service fee applies to cancellations. There are no fees for rescheduling. NO refunds or rescheduling will occur for those who notify Elora Rapids after 7pm or for no-shows.

For example, if a group of 5 contacts us BEFORE 7PM the day before their scheduled adventure and wishes to change their reservation to only 3 people, they will receive a refund for the 2 individuals who are not renting equipment minus a $10 fee ($5 for each person). Rescheduling a reservation to a different day does not incur a fee as long as you alert Elora Rapids BEFORE 7PM the day before your scheduled adventure.

ESSENTIALLY, IF ELORA RAPIDS IS NOT NOTIFIED VIA EMAIL BEFORE 7PM THE DAY BEFORE YOUR RENTAL WE ARE ALL AT THE MERCY OF THE WEATHER GODS, OR, MORE ACCURATELY, THE THUNDERSTORM GODS.

HOW TO MAKES CHANGES TO YOUR RESERVATION

 

Email Elora Rapids at EloraRapids@gmail.com BEFORE 7PM at least the day before your scheduled adventure. Include in the email the name that was entered on the BOOK ONLINE page, the change you want made to your reservation, as well as the last 4 digits of the credit card that was used. Refunds will typically be issued within 24 hours of receiving your email but may take up to 7 business days to process depending on your banking institution. A confirmation of the refund will be sent to the email you used to alert Elora Rapids of the alteration/cancellation.

And, did we mention - NO refunds or rescheduling will occur for those who notify Elora Rapids after 7pm the day before your scheduled adventure or for no-shows.

CLOSURES

Rain typically does not close tubing. Thunderstorms will close tubing. Check the Elora Rapids 'BOOK ONLINE' page for closures before leaving home. Elora Rapids will make every effort to post closures by 9am if storms are HIGHLY LIKELY (over 70%). We use AccuWeather's hourly forecast for Elora as we've come to find this to be the most accurate. We will remain open for anything less than a 70% chance of thunderstorms and make a judgment call at your time of arrival. For those coming from afar it is highly recommended to monitor the weather forecast leading up to your adventure day. If poor weather looks highly likely, feel free to postpone your trip according to the deadlines listed above. Some choose to use the strategy of cancelling or rescheduling and then re-booking or rescheduling again the next morning space permitting if the weather clears.

 

If storms end up cancelling all river activities for the entire day we we will do our best to issue full refunds in a timely manner to all participants scheduled to rent equipment for that day. Elora Rapids will email and or call/text customers to let them know of the cancellation.

 

Do not assume river tubing is closed if the weather in your area is not pleasant. Always check the website. Oftentimes, if thunderstorms are in the area, tubing activities may just close for a few hours (if the storms pass) or for the full day (if the threat remains). If you show up to pick up your equipment rental from Elora Rapids and the weather prevents river tubing operations to commence, you will receive a full refund.

Elora Rapids reserves the right to cancel tubing activities for the lazy float if a minimum number of participants have not signed up.