Be sure to check to make sure you made your booking on the intended day and time by checking the details in your confirmation email. If you did not receive a confirmation email, check your spam folder or contact us at EloraRapids@gmail.com.
All changes to reservations must be made before 7pm at least the day before your scheduled adventure. NO refunds or rescheduling will occur for those who notify Elora Rapids after 7pm or for no-shows.
So, if your adventure is scheduled for Saturday, email Elora Rapids at before 7pm on Friday to receive a full refund or to reschedule. Include in the email the name that was entered on the BOOK ONLINE page, the change you want made to your reservation, as well as the last 4 digits of the credit card that was used. Refunds will typically be issued within 24 hours of receiving your email but may take up to 7 business days to process depending on your banking institution. A confirmation of the refund will be sent to the email you used to alert Elora Rapids of the alteration/cancellation.
Check the Elora Rapids 'home' page and/or 'book online' page for closures before leaving home. Elora Rapids makes every effort to post closures by 9am.
It is recommended to monitor the weather forecast. If poor weather looks highly likely, feel free to cancel your trip according to the deadlines listed above for a full refund. We highly encourage participants who are unsure of whether or not they should cancel to cancel before 7pm if it looks like the weather will not cooperate. This way, you are guaranteed to get your money back. If the weather changes, then re-book the next morning if we are not sold out. If we are sold out, book it for another day.
If storms do cancel all river activities we will do our best to issue refunds in a timely manner and email customers to let them know of the cancellation. Should rentals for a particular day be cancelled Elora Rapids will remove all availability on the "Book Online" page for that day and post the closure on the 'home' page and 'book online' page of the website.
Do not assume river tubing is closed if the weather in your area is not pleasant. Always check the website. Oftentimes, if thunderstorms are in the area, tubing activities may just close for a few hours (if the storms pass) or for the full day (if the threat remains). If you show up to pick up your equipment rental from Elora Rapids and the weather does not cooperate to the point where you never get on the river, you will receive a refund.
WHEN IN DOUBT, IT'S ALWAYS A GOOD IDEA TO CANCEL BEFORE 7PM THE DAY BEFORE THEN RE-BOOK THE NEXT MORNING (SPACE PERMITTING) IF THE WEATHER CHANGES FOR THE BETTER .