REFUND POLICY

Be sure to check to make sure you made your booking on the intended day and time by checking the details in your confirmation email. If you did not receive a confirmation email, check your spam folder or contact us at EloraRapids@gmail.com to make sure your reservation and payment went through.

All changes to reservations must be made BEFORE 7PM at least the day before your scheduled adventure. NO refunds or rescheduling will occur for those who notify Elora Rapids after 7pm or for no-shows.

A $5 admin fee will be deducted from you refund for each cancelled rental. For example, if a group of 5 contacts us BEFORE 7PM the day before their scheduled adventure and wishes to change their reservation to only 3 people, they will receive a refund for the 2 individuals who are not renting equipment minus a $10 fee ($5 for each person). Rescheduling a reservation to a different day does not incur a fee as long as you alert Elora Rapids BEFORE 7PM the day before your scheduled adventure.

HOW TO MAKES CHANGES TO YOUR RESERVATION

 

Email Elora Rapids at EloraRapids@gmail.com BEFORE 7PM at least the day before your scheduled adventure. Include in the email the name that was entered on the BOOK ONLINE page, the change you want made to your reservation, as well as the last 4 digits of the credit card that was used. Refunds will typically be issued within 24 hours of receiving your email but may take up to 7 business days to process depending on your banking institution. A confirmation of the refund will be sent to the email you used to alert Elora Rapids of the alteration/cancellation.

And remember - NO refunds or rescheduling will occur for those who notify Elora Rapids after 7pm the day before your scheduled adventure or for no-shows.

CLOSURES

Check the Elora Rapids 'home' page and/or 'book online' page for closures before leaving home. Elora Rapids makes every effort to post closures by 9am.

 

It is recommended to monitor the weather forecast. If poor weather looks highly likely, feel free to postpone your trip according to the deadlines listed above.

 

If storms end up cancelling all river activities for the entire day we we will do our best to issue full refunds in a timely manner and email customers to let them know of the cancellation.

 

Do not assume river tubing is closed if the weather in your area is not pleasant. Always check the website. Oftentimes, if thunderstorms are in the area, tubing activities may just close for a few hours (if the storms pass) or for the full day (if the threat remains). If you show up to pick up your equipment rental from Elora Rapids and the weather closes river tubing operations for the entire day, you will receive a full refund.